Two months after purchasing a 2014 Ford Escape in January 2015, the owner was returning to her Ford dealership for the first repair opportunity. She subsequently provided Ford three (3) more chances to repair her Escape, which kept her vehicle out of service more than 71days.

The vehicle had several manufacturing non-conformities that caused loss of power and stalling under normal operating conditions. The engines long block assembly had been repaired several times, the Power Control Module (PCM) had been replaced and the check engine light was always on. The vehicle would also frequently go into “Limp Home Mode” and not exceed 40 mph.

After trying unsuccessfully to have these defects repaired until June 11, 2015 , the owner of the Escape contacted the Law Offices of Delsack & Assoc., P.C. for help. Within a short time our firm was able to negotiate a repurchase of the defective vehicle. Our client was reimbursed for her down payment, monthly payments, and registration; less only the mileage deduction allowed under California ‘s lemon law. Ford additionally paid her purchase balance in full and all attorney’s fees. Our client was delighted with the outcome.

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